FAQs

Dive into our most frequently asked questions below.

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Shipping & delivery


We offer free express shipping on all orders over $150 within Australia.


Orders under $150:
$6.95 standard shipping
$9.95 express shipping

Orders over $150:
Free express shipping

All orders are shipped by Australia Post.


In New Zealand we offer:

  • $9.95 standard shipping*
  • $19.95 express shipping*

Please note that while the contents of your cart are displayed in NZD, you will checkout in AUD using the exchange rate at the time of your purchase.

Orders to New Zealand are shipped using Australia Post and typically take 3-8 business days, depending on the location and shipping method.

*Shipping costs are in AUD.


We ship worldwide.

Simply provide your shipping address during checkout and international shipping costs will be automatically calculated based on your location.

International shipping times range from 2 to 16 business days, depending on the destination and shipping carrier.

For deliveries outside Australia, import duties and taxes may apply. The exact amount varies based on your order's value and your country's customs regulations. Please be aware that customs fees are separate from our shipping fees.

Failure to pay customs fees may result in the return of your order to us. If this happens, you'll receive a refund for the purchase price, minus shipping costs and a $10 handling fee.

If you have any questions regarding international shipping before placing an order, please reach out to our Customer Care Team.


The shipping process is completed in two steps. Firstly, our dedicated team picks and prepares your order at our warehouse. This can take up to 48 hours from the placement of your order. Then, we hand your order over to one of our shipping carriers.

Typical delivery times are:

Domestic standard
2-6 business days

Domestic express
1-3 business days

New Zealand
3-8 business days

International
2 to 16 business days, depending on the destination

Please note that while we do everything we can to get your order to you as quickly as possible, we have no control over the delivery of your order once it has been handed over to a shipping carrier.


When your order is ready to be shipped, you'll receive a shipping confirmation email. This email will include a tracking number and a link to the shipping carrier's website. This will provide you with real-time updates on the status and location of your package.

While we do everything we can to get your order to you as quickly as possible, please note that we have no control over the delivery of your order once it has been handed over to a shipping carrier. If you have a question about the delivery of your order once it has been dispatched, please reach out to the shipping carrier directly.

ORDERS


Unfortunately, we are unable to cancel an order once it has been placed. However, once your order has been delivered you can request a refund within thirty (30) days of the initial purchase date. For more information, visit our refund policy.

If you have made a mistake with your order, please reach out to our Customer Care Team within one (1) hour of placing your order. While we will try our best to accommodate your request, please note that it may not always be possible (for example, if your order has already been picked or an item is out of stock).


If you would like to change your delivery address, please reach out to the shipping carrier directly to have your parcel redirected to your preferred address. You can find details of the shipping carrier in your shipping confirmation email.


We want you to love your purchase.

If you decide an item isn't for you, you can request a refund within thirty (30) days of the initial purchase date.

Return requests are valid on full-priced items only. To be eligible, your item must be:

  • Unworn
  • Unused
  • Unwashed
  • In its original condition
  • Hygiene sticker attached
  • Hang tag attached
  • No odours (including perfumes)
  • No stains (including fake tan or make up)

We reserve the right to refuse any returns that are not in suitable condition.

Please note that customers are responsible for return shipping and handling costs. We encourage you to return your item via registered post so it arrives back to us safe and sound. Return parcels remain the responsibility of the customer until received by us and we take no responsibility for missing incoming return deliveries. We aim to let you know the outcome of your return request within seven (7) working days of us receiving the item/s.

Sale items including items purchased with a discount code
All sale items are final and cannot be returned, exchanged or refunded, including items purchase with a discount code. Duties, taxes and shipping charges cannot be refunded. Gift cards cannot be refunded or exchanged for cash.

For more information, visit our refund policy or contact our Customer Care Team.


While we endeavour to process your refund as soon as possible, it can take up to fourteen (14) days to process a refund, depending on your bank.

Please note that refunds are available on full-priced items only. All sale items are final and cannot be returned, exchanged or refunded, including items purchase with a discount code. Duties, taxes and shipping charges cannot be refunded. Gift Cards cannot be refunded or exchanged for cash.

For more information, visit our refund policy


Due to high demand, we do not offer exchanges. This is because we can’t guarantee that an item will be in stock once we receive your return. 

If you are not fully satisfied with your purchase, you can request a refund within thirty (30) days of the initial purchase date. Click here to create a return.


While we endeavour to offer you an exceptional experience with us, sometimes we make mistakes. If your order is damaged or if you receive the wrong order, please contact our Customer Care Team as soon as possible and we will offer you an exchange, store credit or refund. 

SIZING


Our swimwear is currently available in six (6) sizes:

  • XS (8 AU)
  • S (10 AU)
  • M (12 AU)
  • L (14 AU)
  • XL (16 AU)
  • 1XL (18 AU)

Visit our size guide to learn more about our sizing and to find your perfect fit.


At Amphitrite, we're committed to helping you find the perfect fit.

To find your size, we recommend that you measure your bust, underbust, waist, and hips. Then, visit our comprehensive size guide to find the size that best aligns with your dimensions.

Our Customer Care Team are also here to help. If you're unsure about sizing, please contact customerlove@amphitrite.com.au.


Signature Swim Skirt
If you're in-between sizes, we suggest sizing down. This is because our swim skirts are crafted with four-way stretch fabric and include a thick elasticised waistband, which can stretch to accommodate different shapes and sizes. Swimwear fabric also naturally stretches over time.

Off-Shoulder Swim Top
To find your perfect fit, we recommend that you measure your bust and underbust. If your underbust measurement is slightly smaller than your bust, choose a swim top that matches the size of your underbust.

However, if your bust measurement is 2 or more sizes larger than your underbust, we suggest choosing a swim top that matches the size of your bust measurement. This is to ensure that the top comfortably fits over your bust, while still receiving plenty of support from the elasticised band.

If you are still unsure of your correct size, please contact our Customer Care Team at customerlove@amphitrite.com.au and they will be able to assist you in finding the perfect fit.

PAYMENTS


We accept the following payment methods:

  • VISA
  • Mastercard
  • AMEX
  • Google Pay
  • Shop Pay
  • Paypal
  • Afterpay
  • Zip Pay


Afterpay is a buy-now-pay-later service that splits your purchase into equal four (4) payments, payable every two (2) weeks.

To use Afterpay, simply add items to your cart and choose Afterpay as your payment method at checkout. First-time Afterpay customers will need to create an account. Returning customers can simply log in to make their purchase.

Afterpay charges no interest on your installment plans. If you make repayments on time, you'll only ever pay the price of the item you've purchased. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will direct debit payments on the due dates, as outlined on your payment schedule.


Zip Pay is a buy-now-pay-later service that allows you to make a purchase, receive your items straight away and pay them off over time.

Repayments can be weekly, fortnightly or monthly. There is no interest charged as long as a minimum repayment of $10 is made each week. A $9.95 monthly account fee applies, which is waived if you pay your statement closing balance in full by the due date.

To use Zip Pay, simply add items to your cart and and choose Zip Pay as your payment method at checkout. Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as you're covering the minimum monthly repayments.

Find out more about Zip Pay.


Using your discount code is quick and easy. Simply enter the code during checkout and your discount will be automatically applied.

Always remember to check the expiry date on your discount code and familiarize yourself with any associated terms and conditions.

SWIMWEAR


We believe swimwear should last for seasons, not just a summer.

While we focus on creating enduring pieces that stand the test of time, to ensure the longevity of your swimwear we recommend that you:

  • Rinse your swimwear thoroughly with cold water after each use
  • Hand wash your swimwear separately in cold water
  • If you choose to use soap, we suggest using one that is mild and fragrance-free
  • Dry your swimwear on a flat surface in the shade
  • Do not iron, soak, dry clean or tumble dry your swimwear
  • Do not roll up your swimwear when wet
  • Avoid contact with suntan lotions and oils
  • Avoid rough surfaces and jewellery that can snag your swimwear


A swim skirt is a style of swimwear that features a skirted bottom. Unlike coverups like sarongs or pareos, which are typically made from cotton and are designed to be worn out of the water, swim skirts are made from swimwear fabric and are designed to replace your traditional swimwear.


Amphitrite swim skirts are designed to flatter. Whether you're pear, apple, triangle, oval, or hourglass shaped, the high waist design accentuates your curves, while the overlap skirt gives you a beautiful silhouette.


Yes! Our signature swim skirts have an in-built, full coverage brief for added convenience, comfort and security.


Our swim skirts are made with lightweight fabric, ensuring they will not excessively float up in the water. Like all swimwear, they may experience some light movement (depending on your activity or water conditions), but this will be minimal and you're unlikely to notice.


Quite the opposite. All our swimwear is made with water resistant, quick dry-fabric so that you can effortlessly transition from the water to other activities.


Our off-shoulder swim tops are designed with bust support in mind. They feature a thick elasticised band at the underbust and removable cups to effortlessly support all bust sizes.


At Amphitrite, we understand that people have different body shapes and sizes. All our swimwear is sold individually, so you can find the perfect fit.


At Amphitrite, we celebrate the beauty of individuality. All our swimwear is sold individually, so you can mix and match your swimwear and create a wardrobe as unique as you are. View our mix and match guide.

ABOUT AMPHITRITE


Amphitrite is pronounced "am-fi-try-tee".


Amphitrite is the Greek goddess of the sea. She symbolises strength, beauty, and the enchanting allure of the water and serves as our inspiration.


Amphitrite was created by sisters Melanie and Marie. Click here to read the Amphitrite story.


Amphitrite is designed in Australia. We then hand our designs over to our international manufacturing partner in China who manufactures our products. We love our relationship with our manufacturing partner. Our factory is committed to ethical workplace practices and is audited every year by BSCI and SMETA. We also have quality control staff who not only audit the quality of goods being produced, but also carry out ethical sourcing audits.  


We love welcoming new stockists. For more information about Amphitrite wholesale, please complete our wholesale enquiry form.


We're currently searching for brand ambassadors to join us in spreading the message of Amphitrite around the world. As a brand ambassador, you'll receive exclusive discounts, surprise gifts and early access to new collections. You'll also get the chance to collaborate with us on special projects, gain access to an exclusive community of other Amphitrite lovers, and receive a unique referral link where you can earn commission on sales. If you're interested in joining us, click here.

STILL HAVE A QUESTION? Contact us

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